policies
The Mad Batter Bakeshop understands that plans change, and we will gladly assist you in making changes to your order date and time whenever possible.
We accept changes (flavors, fillings and some designs) for your order with 7 days notice before delivery or pick up date. This does not apply for cakes with intricate designs. This is because for some designs may need more than 10 days in advance to start working on the decoration of your cake.
All changes must be handled and confirmed directly with The Mad Batter Bakeshop.
All orders over $50.00 require a minimum deposit of 50% at the time of ordering or 2 weeks prior to your event date.
50% deposit is required for all Wedding Orders a minimum of 4 weeks prior to your wedding date and the full amount due 2 weeks prior to your wedding date.
The deposit is non-refundable within 2 weeks of your event date.
cancellations
We accept cancellations up to 8 days before the delivery or pickup date. The Mad Batter Bakeshop reserves the right to charge a cancellation fee if insufficient time is given, as stated above, due to costs incurred in the purchase, preparation, and prioritization of the order.
Charges for cancellations will be as follows:
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15 days or more prior to pick-up or delivery date, 75% of your order total will be returned as store credit, valid for one year starting from the date of cancellation. If there is any balance pending this will be due immediately.
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7 days or more prior to pick up or delivery date, 50% of the entire order will be charged. If there is any balance pending this will be due immediately.
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less than 7 days prior to pick-up or delivery date, no refunds will be given, and the total amount of the order will be due.
It is entirely up to The Mad Batter Bakeshop’s discretion to change or otherwise offer any other options to the customer.
Special orders that are not picked up will NOT be refunded.
Guarantee / Disclaimer
We always put in our best efforts to make sure that your order is decorated to the specification on your written order form. Upon pick-up of your cake, adjustments can usually be made for an additional charge if it was not stated on your original order. If for some reason something is not decorated correctly as stated on your order, we can usually make necessary changes right away.
Every order is hand-made. Decorative finishes are done by hand and are subject to the artistic interpretation of our cake decorator. You may provide us with a photograph for inspiration and duplication; however, we make no claims for exact duplication of the work done by other cake decorators.
Please note that orders placed over the phone or email are extremely "fragile". Creating your order always require a lot of details and information to avoid any possible errors. If you are trying to order a highly decorated cake over the phone or email, you should provide us with a sketch or picture (by email). Please note that we can not read your mind and there are a lot of chances that the design of you cake will be different of what you are expecting if not enough information is provided. We do not take responsibility if the color of the decoration is a different shade that you had in mind.
The Mad Batter Bakeshop is not responsible for any damage done to the product after it has been delivered and set-up or picked up by the customer. The client assumes full responsibility arranging for the caterer/servers to cut, serve and remove all existing supports inside of the cake. All cake supports used are made of non-toxic products. The Mad Batter Bakeshop is not responsible for any injuries that may occur due to failure to remove the necessary supports. The Mad Batter Bakeshop is not responsible for any damage the product may suffer due to the environmental conditions in which the cake is stored or displayed (location, temperature, weather, etc). An extended period without refrigeration will deteriorate the cake as well as the decoration.
The Mad Batter Bakeshop reserves the right to use pictures of any cake created by The Mad Batter Bakeshop in any way it deems fit, including, but not limited to, postings on social media and advertisement.
Refunds/Store Credit
Once you or a designated party has picked up an order, we relinquish responsibility for the order. We will ask to make sure that everything is correct such as the design, spelling, etc.
Cake flavor and texture is subjective. We make everything from scratch and bake to order. Full refunds requested due to flavor or texture will not be honored. You may qualify for a partial refund of the total amount paid in the form of store credit if the product is brought back and the quality of the flavor or texture is determined to not meet our standards. Cakes must be brought back to us within 24 hours of pick up/delivery – please call or email us promptly to let us know of the issue. Quality determination is at the sole discretion of The Mad Batter Bakeshop. Please understand that we cannot issue refunds for cakes that are not returned to us. The amount of store credit is based on the amount of the product returned to us and what we determine the quality be. Store credit of any kind will not be issued if you do not contact us in person, by phone, or by email within 24 hours of pick up/delivery.
All products are the responsibility of the customer once you pick up your order from our shop. We are not responsible for any damage that occurs during transport or set up. You will be given instructions on how to carry, transport, and store your cake upon pick up. Keep in mind that cakes are very fragile, and damages can happen if not handled properly – such as cracks, smudges, melted frosting, etc.
